Amazon says sellers cannot change product reviews. On the Customer Reviews tool page, Amazon says that if a review violates community guidelines, sellers can report abuse from the product detail page and Amazon will remove reviews that violate its policies.
What does Amazon say sellers can do?
Amazon says on the seller FAQ that sellers can report abuse when a review does not adhere to community guidelines.
The Customer Reviews tool instructions repeat that same path and say sellers can report a violating review from the product detail page.
What does Amazon say sellers cannot do?
Amazon’s Communication guidelines say permitted messages may not include language requesting removal or an update of an existing product review.
That means the route Amazon provides is policy reporting, not direct negotiation over review content.
When would Amazon remove a review?
Amazon’s Community Guidelines say the company may remove reviews that violate its rules, including compensated reviews, conflicts of interest, unsupported language, spam, harassment, external links, and other prohibited content categories.
Amazon frames removal as a guideline-enforcement decision, not as something a seller controls directly.